1. Introduction
This Privacy Policy describes how NSE MEDICAL COURIER & LOGISTICS LLC, located at 105 Brixham Loop, Troutman, NC 28166, United States (developed and maintained by NSE Medical Cour), collects, uses, protects, and discloses information about visitors to this website (www.nsemedic.shop) and customers of our logistics services.
Our work touches sensitive ground — patient transport coordination, shipment contents, facility access. We treat the information behind every manifest with the same discipline we apply to the cargo itself.
2. Who We Are
NSE Medical Courier & Logistics LLC provides logistics services — arrangement of nonemergency medical transportation, car pool and vanpool programs, crating and packing of goods for shipping, precooling of produce in connection with transportation, LNG and pipeline terminal facility support, and transportation stockyard services — operating from Troutman, North Carolina.
3. Information We Collect
Information you give us directly
- Contact details — name, email address, phone number, and company or facility name.
- Shipment details — origin and destination addresses, cargo descriptions, dimensions, and handling conditions you provide for quotes and manifests.
- Program details — for transport coordination, route requirements, schedules, pickup locations, and participant rosters supplied by your organization.
- Billing information — invoicing contact details and payment records (card processing is handled by third-party providers; we do not store card numbers).
- Correspondence — emails, calls, and messages between you and our dispatch.
Information collected automatically
- Server logs — our hosting provider may record technical data such as IP address, browser type, referring page, and access times.
- No tracking analytics — this website does not use advertising trackers, behavioral profiling, or third-party analytics cookies.
4. How We Use Information
- To prepare quotes, manifests, and service agreements
- To coordinate transport programs, shipments, and facility services
- To document chain of custody — pickups, checkpoints, and deliveries
- To communicate with you about quotes, dispatches, and deliveries
- To invoice for services and maintain account records
- To comply with legal, insurance, and regulatory obligations
We do not sell, rent, or trade personal information for marketing purposes.
5. Shipment & Manifest Data
Manifests and custody records document who handled what, where, and when. These records may contain names, signatures, addresses, and condition logs. Access is restricted to personnel involved in the movement and retained for the period required by contract and law.
Health-adjacent information. NEMT coordination involves appointment-related logistics. We handle such information for transport arrangement only — we are not a healthcare provider, insurer, or clearinghouse, and our role in handling this information is limited to logistics coordination.
6. Information Sharing
We share personal information only in limited circumstances:
- Operations — drivers, couriers, and facility personnel receive the manifest information needed to perform the movement;
- Program partners — for coordinated transport, designated contacts at your organization receive manifests and status reports;
- Service providers — hosting, email, and payment processors acting on our behalf under confidentiality obligations;
- Legal compliance — disclosures required by law, court order, insurance claims, or regulatory authority;
- Business transfers — if the company is sold or merged, records may transfer subject to this policy.
7. Data Retention
Manifests, custody records, and account information are retained for the life of the engagement plus the period required by contract, insurance, and law. Quotes that don't convert to work are deleted within twelve months.
8. Security
We use reasonable administrative, technical, and physical safeguards — access controls, need-to-know manifest access, and secured physical records. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.
9. Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information no longer needed, subject to legal retention duties;
- Update contact, address, or program details;
- Ask questions or raise concerns about how your information is handled.
Submit requests to j.mbeki@nsemedic.shop or by mail to the address below.
10. Children's Privacy
Our services and website are directed to organizations and adults arranging logistics. We do not knowingly collect personal information from children under 13 through this website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are posted on this page with an updated effective date. Material changes will be communicated to active customers directly.
12. Contact Us
NSE MEDICAL COURIER & LOGISTICS LLC
105 Brixham Loop, Troutman, NC 28166, United States
Email: j.mbeki@nsemedic.shop
Phone: +1 (319) 804-1908
Website: www.nsemedic.shop